FAQs
Frequently Asked Questions (FAQs)
1. What is NeedCard?
NeedCard is a product of Hatemtai LTD, providing secure virtual Visa card services for online transactions.
2. How do I create a virtual card?
To create a virtual card:
- Register an account on NeedCard.
- Add funds to your NeedCard account.
- Generate a virtual card and start using it for online transactions.
3. What can I use my virtual card for?
You can use your virtual card for online shopping, subscriptions, and payments on supported websites and platforms.
4. How do I add funds to my NeedCard account?
You can fund your account using supported payment methods listed on our website.
5. Can I withdraw funds from my virtual card?
No, virtual cards are for online purchases only. You cannot withdraw cash or transfer funds to a bank account.
6. What happens if my card balance is low?
If your balance is too low to complete a transaction, you will need to add more funds to your NeedCard account before using the card.
7. What is the refund policy?
- Users can request a refund within 7 days of the transaction.
- Refunds will be credited to the NeedCard account balance.
- Used card balances cannot be refunded.
8. Is my personal information secure?
Yes, we use advanced encryption and security measures to protect your data. All payments are processed securely through Stripe.
9. Can I have multiple virtual cards?
Yes, you can create multiple virtual cards based on your needs.
10. What should I do if I suspect unauthorized activity on my account?
If you notice any suspicious activity:
- Immediately change your password.
- Contact our support team for assistance.
11. Do virtual cards have an expiration date?
Yes, every virtual card has an expiry date. You can generate a new card after the previous one expires.
12. How can I contact customer support?
For any issues or inquiries, you can reach us at:
Hatemtai LTD
Registered in England and Wales
Company Number: 16181241
Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Website: https://needcards.net/
Email: info@needcards.net